| Why won't my machine power up? |
Make sure the connector is firmly connected to both the machine and the vehicle. In addition, make sure that the CF card is in the machine. If the unit still refuses to power up, contact your local dealer for assistance. |
| What do I do if I forget my username and password? |
If you forget your password, use the 'Forgot my password' link located just below the login fields at www.x431.com. If you have forgotten your username, contact your local dealer for assistance. |
| Where do I go for updates? |
http://www.x431.com. Once you login, you are brought to your 'Download Center' page. Updates are downloaded from here. |
| The screen is too white, I can’t see the display. How do I adjust the contrast? |
In the Control Panel interface, click the 'Contrast' icon to open the Contrast Interface. Click the position you want, and then click 'OK'. |
| How do I realign the screen to correct the situation? |
| It is necessary to realign or recalibrate the screen. Follow these steps to initialize the calibration: 1. After switching on the machine, follow the tips to press the hot key. The calibration interface will be opened. 2. Click the cross cursor on the screen accurately (precisely in the center of the cross), and wait until it changes. The cross-cursor will then move to each of the four corners. 3. Repeat the process of clicking in the center of each cross-cursor until the process finishes. The screen will then return to the main interface. |
| Why does the system freeze when reading a data stream? |
It may be due to a loose connector. Turn off the machine, firmly connect the connector, and switch the machine back on again. |
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| FAQ(Frequently Asked Question) |
| Q. What is the difference between coding and programming? |
A. Programming is when software is downloaded into a module to make it functional. The software may have functions within the program that can be changed to customize it for a specific vehicle. This customization is referred to as coding. |
| Q. Can the scanner perform programming of modules? |
A. No, it has no capability at the present time, but it will perform coding |
| Q. Does the X431 come with software? |
A. Unlike most scanners, this tool comes with current software with an additional one year of updates. |
| Q. What connectors are included? |
A. It comes complete with the connectors needed for all cars to match the software of vehicle manufacturer. |
| Q. What does ‘CAN’ mean? |
A. It stands for Controller Area Network. This ‘CAN’ is simply a standardize protocol for multiple modules to network together to share vital information. |
| Q. Does it have repair information built in? |
A. No, it follows the OEM scan tool protocols only. |
| Q. How long is the warranty? |
A. It comes with a one year warranty |
| Q. What kind of paper is used in the printer? Where do I get it? |
A. It uses calculator style thermal paper. Your dealer can supply this. |
| Q. Does the unit have a battery? |
| A. No, the unit is powered by the data link connector in the vehicle or through the vehicles battery using the cigarette lighter. There is a 220V AC adaptor for powering up the X-431 when you are next to your computer to verify your recent downloads. |
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| REGISTERING |
| What website do I go to for Registering & Downloading? |
Go to http://www.X431.com for Registering & Downloading. Usually, it is listed after the built-in drives, such as the C:\ drive. The removable drive will be the new letter. For example, if you had a C, D, & E drive before installing the CF card reader, afterwards you will have an F drive. This would be the removable disk. |
| Why can't I access www.X431.com? |
Check your internet connection. Try connecting to www.yahoo.com or www.google.com. If you are able to connect to either of these websites your internet connection is fine. Wait a few minutes and try our website again. If you still can’t access, it means the server has problem and please log on it later. |
| Where is my Smartbox number listed? |
Your smart box number is listed on your CF card and on the shipping carton you received the unit in. It is also listed on the back of the smartbox (the bottom section of the scan tool). |
| What is my dealer code? |
Your local dealer will provide you with this code. This code is necessary for registration. |
| Can I make my Username and Password anything I want? |
Your Username can be anything you'd like as long as it's between 3-16 characters. There is no restriction on your Password. Choose a username and password combination that's easy for you to remember, and hard for others to guess. |
| Can I update my X431 scan tool immediately after I register my unit? |
Yes. We encourage you to update to the latest software versions as soon as possible before beginning work on vehicles. |
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| CF CARD |
| How does the CF Card fit into my machine? |
There is only one way for the card to fit. If you feel yourself forcing it, turn it over and try putting it in on the other side. The end with the holes always faces down. |
| Why doesn't my unit recognize my updated CF Card? |
There are two possible causes for this: 1. Some programs are lost or damaged. Download the latest 'System Data' and 'Display Program' from the download page at www.x431.com, and update again. 2. CF Card is damaged. Contact your local dealer. |
| Why doesn't my unit recognize my new (replacement) CF card? |
The cause for this might be: The original CF card has not been fully copied. Format the card and perform the update again.
If this still doesn't work please contact your local dealer. |
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